30 Years of Technology Excellence

Artificial Intelligence (AI) has brought drastic changes in the technological fields automating various systems for more efficiency, greater performance and accuracy.  It has been used in multiple fields from mobile phones, industrial automation to healthcare diagnostic proceedings providing fast and reliable outcome.


In various industries,  AI has been playing an important role helping humans to work better and faster with no help from other humans.  Manufacturing Industries are able to put up integrated manufacturing system without having the burden of added manpower as machines are powered by Artificial Intelligence that can perform multiple functions that in the past required more human resources.


Telematics has been using Artificial Intelligence in our solutions and services.  Our AI powered solutions have been in use in many industries, communities and commercial areas in the UAE and other parts of the GCC.


Voice recognition is commonly referred to as voiceprint. It is the identification and authentication arm of the vocal modalities. It is stored in databases in the same way as fingerprints and other biometric data.  With the rise of IoT, voice recognition is increasingly being used to secure machine-to-machine network as a convenient and secure pairing ideal for devices where a user interface is a premium.


Telematics voice recognition solutions are commonly found in security solutions for corporate, industries and residential areas.



A Virtual Agent is a computer-generated, sometimes animated, artificial intelligence virtual character  that provides automated service or guidance to humans acting as online customer service representative.  It ushers an intelligent conversation with users, responds to their queries and performs acceptable non-verbal behaviour.


Telematics uses virtual agents in our digital transformation for organizations to handle various functions, including employee-driven needs like employee requesting for a reset of computer passwords, guiding employees through work tasks or processes and  other help desk-type services.


Machine learning, a subset of artificial intelligence, is the study of computer algorithms that improve automatically through the experience without being explicitly programmed.  It focuses on the development of computer programs that can access data and use it to learn, identify patterns and make decisions with minimal human intervention.


Machine learning is the reason for the rapid improvement in the capabilities of voice-activated user interface.  It is also used in image recognition, medical diagnosis, cyber security, e-commerce, industrial automation, home automation, financial and banking services, extraction of structured information from the unstructured data and predictions of probability of a fault through available data.  Telematics has been using this tool in almost all of our solutions.